At ph91, your personal data is handled with the same care we put into every game on our platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — in plain language, not just legal jargon.
Our Commitments
Before you read the full policy, here are the six core privacy commitments ph91 makes to every player in the Philippines.
All data transmitted between your device and ph91 is protected by industry-standard 256-bit SSL/TLS encryption — the same level used by Philippine banks. Your login credentials, payment details, and personal information are never sent in plain text.
ph91 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your ph91 experience. Full stop.
ph91 processes personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules of the National Privacy Commission (NPC). Your rights as a data subject are fully respected.
ph91 gives you meaningful control over your personal data. You can access, correct, or request deletion of your data at any time by contacting our Data Protection Officer. We respond to all data subject requests within 15 business days.
ph91 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. Data that is no longer needed is securely deleted or anonymized.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, ph91 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.
This Privacy Policy applies to all personal data collected by ph91 through the ph91.app website, mobile-optimized pages, and any related services. By using ph91, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions.
ph91 ("ph91," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the ph91 Casino platform. This Privacy Policy ("Policy") describes how ph91 collects, uses, stores, shares, and protects personal data in connection with the operation of the ph91 platform.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. ph91 is also guided by applicable PAGCOR regulations regarding player data management and anti-money laundering (AML) obligations.
By registering an account, making a deposit, or otherwise using ph91, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the ph91 platform.
ph91 acts as the Data Controller for all personal data collected through the ph91 platform. As Data Controller, ph91 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws.
ph91 has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, and for ensuring compliance with the DPA. Contact details for the DPO are provided in Section 13 of this Policy.
ph91 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, selfie/photo for KYC | Registration form, KYC verification process |
| Contact Data | Mobile number, email address, city/province of residence | Registration form, account settings |
| Financial Data | GCash number, PayMaya/Maya account, bank account details, transaction history | Deposit and withdrawal requests |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for SMS, email, and push notifications | Account settings, registration form |
ph91 does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
ph91 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are:
ph91 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, ph91 processes your personal data on the following legal bases:
ph91 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom ph91 shares personal data are required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data privacy laws. ph91 does not authorize any third party to use your data for their own independent purposes.
ph91 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies used on ph91 are:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ph91 platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.
ph91 retains personal data for no longer than is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR regulations, AMLA requirements |
| Financial Transaction Records | 10 years from transaction date | Anti-Money Laundering Act (AMLA) |
| Gaming History | 5 years from date of activity | PAGCOR licensing conditions |
| Customer Support Records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | DPA compliance (proof of consent) |
| Technical / Log Data | 12 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, ph91 will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification. Where data is anonymized rather than deleted, the resulting anonymized data is no longer considered personal data and may be retained indefinitely for statistical purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph91:
Request a copy of the personal data ph91 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data. You can update most details directly in your ph91 account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to ph91's legal retention obligations.
Object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
File a complaint with the National Privacy Commission (NPC) if you believe ph91 has violated your data privacy rights under the DPA.
To exercise any of these rights, please contact ph91's Data Protection Officer using the details in Section 13. ph91 will respond to all data subject requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.
Exercising your right to erasure or restriction of processing may affect ph91's ability to provide services to you. Where deletion of data is legally required to be retained (e.g., under AMLA), ph91 will inform you of the applicable retention obligation and the earliest date on which deletion can be carried out.
ph91 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While ph91 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your ph91 account credentials and for notifying ph91 immediately if you suspect unauthorized access to your account.
ph91 is strictly for players aged 21 years and above. ph91 does not knowingly collect personal data from individuals under the age of 21. If ph91 discovers that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any funds will be handled in accordance with applicable PAGCOR regulations. If you believe a minor has registered on ph91, please contact our support team immediately.
ph91 employs age verification procedures during registration and reserves the right to request government-issued identification at any time to confirm a player's age. These measures are in place to protect minors and to comply with Philippine gaming laws.
ph91 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, ph91 will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of ph91 following the effective date of any revision constitutes your acceptance of the updated Policy.
If you have concerns about any changes to this Policy, you are welcome to contact our Data Protection Officer before the changes take effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or ph91's handling of your personal data, please contact our Data Protection Officer:
ph91's support and privacy teams are staffed by Filipino agents and respond in both English and Filipino. For data subject requests, please include your registered mobile number or email address and a description of your request so we can verify your identity and respond efficiently.
If you are not satisfied with ph91's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust ph91 for a secure, fair, and exciting casino experience.
For players 21 years and above only. Please gamble responsibly.