ph91 FAQ —
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ph91 accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• PRC Professional ID
• Voter's ID or COMELEC registration
• Postal ID (new format)

Make sure your ID photo is clear, unexpired, and shows your full name and date of birth. Blurry or cropped images will be rejected and you'll need to resubmit.

On the ph91 login page, click "Forgot Password?" below the password field. Enter the mobile number linked to your account and you'll receive a one-time PIN (OTP) via SMS. Enter the OTP, then set a new password. Your new password must be at least 8 characters and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact ph91 support via live chat for assisted account recovery.

No. ph91 strictly enforces a one account per player policy. Creating multiple accounts — whether using different mobile numbers, email addresses, or devices — is a violation of ph91's Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any pending bonuses or winnings forfeited. If you believe your account has been locked in error, contact support immediately.

You can update certain account details — such as your email address or contact preferences — from the Account Settings section after logging in. However, core identity information (full name, date of birth, ID number) cannot be changed once KYC verification is complete, as these are tied to your verified identity. If there is a genuine error in your verified details, contact ph91 support with supporting documentation.

ph91 supports the following payment methods for Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya / Maya — instant deposits and withdrawals
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa/Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). ph91 does not accept credit card deposits for gambling transactions in compliance with Philippine regulations.

The minimum deposit at ph91 is ₱100 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Withdrawal processing times at ph91 depend on your chosen method:

• GCash / PayMaya — typically 15 minutes to 1 hour after approval
• Bank Transfer — 1 to 3 business days depending on your bank

Withdrawals are reviewed by ph91's finance team before processing. First-time withdrawals may take slightly longer as an additional security check. Make sure your withdrawal account name matches your verified ph91 identity — mismatched names will cause delays.

Common reasons for withdrawal rejection at ph91 include:

• KYC verification not yet completed
• Withdrawal account name does not match your verified identity
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold (₱200 for GCash/Maya, ₱500 for bank)
• Suspected fraudulent activity or security flag on the account

If your withdrawal was rejected and you're unsure why, contact ph91 support via live chat with your transaction reference number for a full explanation.

ph91 does not charge fees on GCash or PayMaya deposits and withdrawals. For bank transfers, a small processing fee may apply depending on your bank's interbank transfer charges — this is charged by the bank, not by ph91. Always check your bank's fee schedule for outgoing transfers. ph91 will clearly display any applicable fees before you confirm a transaction.

ph91 offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and structure may vary — check the current promotions page after logging in for the latest offer. Welcome bonuses at ph91 are subject to wagering requirements, which means you need to bet the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the requirement before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for details.

Yes, you can forfeit an active bonus from your ph91 account settings under the "Bonuses" section. However, forfeiting a bonus means any bonus funds and winnings generated from that bonus will be removed from your balance. Only your original deposited cash balance will remain. If you're unsure whether to keep or forfeit a bonus, contact ph91 support for guidance before making a decision.

Yes. ph91 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Philippine holidays and major sports events like PBA playoffs, NBA Finals, and boxing matches. Log in to your ph91 account and visit the Promotions section to see all currently active offers available to your account.

ph91 offers a wide variety of games for Filipino players:

• Online Slots — hundreds of titles from leading providers, including jackpot slots
• Live Dealer Casino — baccarat, blackjack, roulette, and more with real dealers
• Bingo — Filipino-style online bingo with multiple rooms and prize tiers
• Crash Games — fast-paced multiplier games including the popular crash format
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• E-Sports — Mobile Legends, Dota 2, and other competitive gaming markets

Yes. ph91 is fully optimized for mobile play. You can access all games directly through your mobile browser at ph91.app — no app download required. The mobile site is designed to work smoothly on both Android and iOS devices, including budget smartphones commonly used in the Philippines. For the best experience, use a stable WiFi or LTE connection, especially for live dealer games.

All games on ph91 use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and game outcome is completely random and independent of previous results. ph91's game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, making the dealing process fully transparent and observable by players.

A crash game is a fast-paced multiplier game where a value starts at 1x and increases rapidly. You place a bet before the round starts, and your goal is to cash out before the multiplier "crashes" — which happens at a random point. The longer you wait, the higher your potential payout, but if you don't cash out before the crash, you lose your bet. ph91's crash games include a manual cash-out option and an auto cash-out feature where you can set a target multiplier in advance.

ph91 uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major Philippine banks. Your personal information is stored in secure, access-controlled servers and is never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. For full details on how ph91 handles your data, refer to our Privacy Policy.

ph91 uses SMS-based two-factor authentication by default — every login from a new device or location will trigger an OTP sent to your registered mobile number. You can manage your 2FA settings from the Security section of your Account Settings. We strongly recommend keeping your registered mobile number up to date and never sharing your OTP with anyone, including ph91 support staff (we will never ask for your OTP).

If you suspect unauthorized access to your ph91 account, act immediately:

• Change your password right away via the Forgot Password flow
• Contact ph91 support via live chat to flag the account for security review
• Request a temporary account freeze while the investigation is ongoing
• Check your registered email and mobile for any unauthorized activity

ph91's security team will investigate and, if unauthorized access is confirmed, will work to restore your account and any affected balance.

Try these steps in order:

• Check your internet connection — switch between WiFi and mobile data to test
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Disable any VPN or proxy you may be using
• Check if ph91 has announced any scheduled maintenance via their official channels

If the issue persists after trying all of the above, contact ph91 support with a description of the problem and your device/browser details.

ph91's game servers automatically save the state of your active game session. If you experience a disconnection, simply reload the page and log back in — your game should resume from where it left off, or the round result will have been recorded server-side. If you believe a disconnection caused an incorrect outcome or a lost bet that should have been returned, contact ph91 support with the game name, approximate time, and your account details for a manual review.

ph91 works best on up-to-date versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (iOS). For mobile, Chrome on Android and Safari on iPhone provide the smoothest experience. Make sure your browser is updated to the latest version for optimal performance and security. Internet Explorer is not supported.

The minimum age to register and play at ph91 is 21 years old, in accordance with Philippine law governing casino-style gambling. This applies to all game types on the platform — slots, live casino, bingo, crash games, and sports betting. Age is verified during the KYC process using your government-issued ID. Any account found to belong to a player under 21 will be immediately closed and funds frozen pending review.

Log in to your ph91 account and go to Account Settings → Player Protection. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. If you want to lower your limit, the change is instant. If you want to raise a limit, a mandatory 7-day waiting period applies — this cooling-off period is designed to prevent impulsive decisions and is a requirement under ph91's responsible gaming policy.

Go to Account Settings → Player Protection → Self-Exclusion. Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Confirm with your account password. Your account will be suspended immediately — you will not be able to log in, deposit, or place bets for the duration. Self-exclusion cannot be reversed early, regardless of the reason. If you cannot access your account to submit the request, contact ph91 support via live chat and our team will process it within 1 hour.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
• National Center for Mental Health (NCMH) — 24/7 crisis hotline: 1553
• Gamblers Anonymous Philippines — peer support groups available in Manila, Cebu, and Davao

ph91's own support team is also available 24/7 via live chat and is trained to assist players who are concerned about their gaming habits. You can also visit our Responsible Gaming page for the full list of tools and resources.

ph91 operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing and licensing online gaming in the Philippines. All players must be Philippine residents aged 21 and above. ph91 complies with applicable anti-money laundering (AML) regulations and KYC requirements as mandated by Philippine law.

Under Philippine tax law, gambling winnings may be subject to income tax depending on the amount and frequency. ph91 recommends consulting a licensed Philippine tax professional or the Bureau of Internal Revenue (BIR) for guidance specific to your situation. ph91 is not a tax advisor and cannot provide personalized tax advice. For large winnings, ph91 may be required to report transactions to relevant authorities in compliance with AML regulations.

To permanently close your ph91 account, contact support via live chat and submit a formal account closure request. Before closing, ensure you have withdrawn all available funds — any remaining balance will be returned to your verified withdrawal method. Note that permanent account closure is different from self-exclusion: a closed account cannot be reopened, while a self-excluded account may be reinstated after the exclusion period ends (except for permanent self-exclusion). Account closure requests are processed within 5 business days.